Event Details

FWA Lunchtime Series: Preparing Women for the Future of Financial Services: 19 September, 12-2 pm @ Citi Singapore
19 September 2019
Citi Singapore,
8 Marina View,
Level 19,
Asia Square Tower 1,
Singapore 018960
  • Members Only Event
  • |
  • ✪ Member's Fee: $0.00




Please note that lunch will be provided. FWA thanks Citi Singapore for their kind sponsorship of the venue and lunch.


FWA, in collaboration with Citi Singapore and NTUC/ BFSU, is pleased to present a session on preparing women to adapt to the dynamic changes in the financial world.


Advancing women in the workforce – women in the 21st century, can help drive productivity, investment, technological advancement and innovation, and contribute to the growth of Asia and its economy; the fastest-growing region in the world. While there have been significant
improvement to the parity of the workforce, there are still challenges that women have to deal with while adapting to the ever-changing economy in this increasingly digital age.


Technological advancement has given rise to a growing digital economy which continues to create new forms of work, inevitably transforming the employment landscape. What should women be cognizant of, how should women continuously reskill or upskill themselves to stay
equipped and relevant in the digital age which has so dynamically triggered and steered the transformation in finance?


  • Are women embracing technology? Are they doing enough?
  • Are women still facing challenges upon returning to the workforce after taking a career break?
  • What are some of the best practices in the financial services industry that support women who return to work?
  • Are industries, companies, and public bodies doing enough to encourage and champion women in the workforce?


We are excited and privileged to have an esteemed panel to share their expert and pragmatic views on this highly relevant and important topic.

Event Agenda
12.00pm:     Registration, lunch & networking

12.30pm:     Opening speeches by FWA and Citibank

12.40pm:     Panel discussion moderated by Patrick Tay, Member of Parliament, NTUC Assistant Secretary-General, Co-Chair of Financial                            Sectorial Tripartite Committee, Executive Secretary of BFSU, IBF member

                    -- Stacey N. Lacy, Managing Director, Head of Operations & Technology, Citi Private bank, Asia Pacific 

                    -- Low Yen Ling, Senior Parliamentary Secretary, Ministry of Education & Ministry of Manpower, Mayor, South West District

                    -- Lydia Wee, Deputy Chief Executive Officer, IBF

                    -- Luciana Vichino, Asia Head of Human Resources, Barclays

1:50 pm:     Q & A

2:00 pm:     Close of Event 


Citibank Opening by Amol Gupte, ASEAN Head and Citi Country Officer (Singapore)

Amol Gupte is ASEAN Head and Citi Country Officer (CCO) for Singapore.


Based in Singapore, Amol is responsible for the leadership of Citi’s ASEAN markets of Singapore, Indonesia, Malaysia, Philippines, Vietnam and Thailand. As CCO for Singapore, he is responsible for all of Citi’s businesses and operations in the country.


ASEAN is an important growth area for Citi having been in the region since 1902. As one of the oldest financial institutions in this region, Citi is deeply embedded in the markets’ financial services sector with representation in nearly every asset class and business, including Banking, Capital Markets and Advisory, Treasury and Trade Solutions, Global Markets and Securities Services, Commercial Banking, Private Banking and Consumer Banking. In Singapore, Citi is one of the largest financial services businesses in the country, providing employment to about 9,000 people.


Amol is a 30-year Citi veteran, and has held a number of senior positions globally. Prior to moving to Singapore from Hong Kong, he was the Region Head for the Treasury and Trade Solutions business in Asia Pacific from 2012-16. He was based in New York from 2007–12 as the Region Head of TTS, North America and was based in London from 2003–07 as the Head of Payments for Europe, Middle East and Africa. Before that, he ran the Cash Management business for Western Europe. Prior to moving to EMEA, he was the Head of Transaction Services business for the Indian sub-continent. Before joining Transaction Services, Amol was with Citi’s Consumer Business in India where held roles in sales, product management and treasury.


Amol holds a Master’s of Business Administration from Bombay University.


Moderator and Panellist Bios



Stacey N. Lacy, Managing Director, Head of Operations & Technology, Citi Private bank, Asia Pacific 

Stacey joined Citibank in 1996 as a Management Associate, after obtaining her Bachelor & Master degree in Economics at Boston University.  Stacey’s first assignment was Operations and Technology (O&T) where she worked on Strategic Cost Management projects for the North Asia region.  This was also where her journey and passion for Operations and Technology has begun.


The first several stints in O&T ranged from a number of key productivity and service improvement projects that had profound impact to make the O&T a low cost service provider.  Nonetheless, the aim was always to quality service with prudent control.  In 2001, along with her team members, Stacey led to open an operations center in Guangzhou, China and had further extended to operations in Zhuhai in 2004.  The two centers have about 550 people.  Additionally, in 2006, a new legal vehicle, Citigroup Data Processing Services Ltd (CDPS) in China was established where Stacey acts as the Chairperson of the vehicle. 


In addition to managing Guangdong Service and Operation Center (GSOC) domiciled in China, Stacey headed up CitiPhone and Strategy, Innovation and Finance (SI&F) departments in Hong Kong, focusing on customer service delivery and devising an operations & technology roadmap for the organization.


From April 2006 – September 2008, Stacey was the senior country operations officer for Consumer Banking Hong Kong supervising the Branch Services, CitiPhone, Customer Services Quality, Infrastructure & Control Management, Transaction Services, Investment Operations, System Services Management and Technology and also overseeing the GSOC operations.  


With the integrated Operations & Technology model, Stacey was the Head of Operations & Technology and Shared Services for China from October 2008 to September 2012, where she was responsible for operations & technology across both ICG and GCG products, Citi Realty Services (CRS), Citi Shared Services (CSS), Citi Technology Infrastructure (CTI) alongside with the Center of Excellence (CDPS), which covers Dalian, Shanghai, Guangzhou and Zhuhai. Amongst these functions, there are 1250 O&T staffs in China.  


Stacey was the Head of Operations & Technology for Singapore and ASEAN covering 6 markets and the site head of Singapore’s Changi Citi Service Center (CSC) from October 2012- August 2016.   She was in the board as the Director of the Singapore Clearing House Association (SCHA) and Citigroup Business Process Solutions Pte Ltd. (CBPS).  Since August 2016, Stacey has assumed the role as the Head of Operations & Technology for Private Bank in Asia.  She is responsible for the delivery and fulfillment across Operations and Technology as well as responsible for the CSC sites in Chennai and Pune, India supporting the NAM operations and global development center.  


Stacey is a mother of two boys and a girl and a yogi when time allows.


Low Yen Ling, Senior Parliamentary Secretary, Ministry of Education & Ministry of Manpower, Mayor, South West District

Ms Low Yen Ling is the Senior Parliamentary Secretary for Education and Manpower and has been Mayor for the South West District since May 2014. Prior to being elected as Member of Parliament in 2011 and re-elected in 2015, she worked in financial institutions and a start-up venture, spent a decade with the Singapore Economic Development Board, and held several other appointments. Over the years, Ms Low has advanced many causes including bilingualism, assistance for the underprivileged, and skills-building for older Singaporeans, women and young graduates. 







Lydia Wee, Deputy Chief Executive Officer, IBF

Lydia was seconded to the Institute of Banking and Finance (IBF) in Nov 2016.  The IBF works closely with the Monetary Authority of Singapore (MAS) and relevant government agencies, industry associations, financial institutions, training providers as well as institutes of higher learning to provide a comprehensive suite of services ranging from setting competency standards and promoting skills development, to career advisory, job matching and placements. 

Prior to her current role, Lydia was with the MAS for 16 years.  She started her career in Corporate Finance, where she helped develop the framework for offers of securities, collective investment schemes and business trusts.  She moved to the Capital Policy team in 2005 and worked on the implementation of the Basel II framework for locally incorporated banks.  She helped with the initial review of economic models used by banks in their internal capital adequacy and assessment process.  Following the completion of her Masters at LKY School of Public Policy, Lydia joined the Enterprise Risk Management team in 2010 where she spearheaded the development and implementation of MAS’ enterprise risk and operational risk frameworks.  In her role as head of Banking Development in 2012, she conceptualised and led projects to enhance Singapore’s standing as a financial centre.


Luciana Vichino, Asia Head of Human Resources, Barclays

Luciana has 18 years of experience in Human Resources developed in multinational organizations across HR Advisory firms, Information Technology and the Financial industry. Most recently, she has supported Invvestment and Corporate Banks, Cards, Retail Banks and Broker Dealers with a total of 13 years in the industry. Luciana's vast experience also spans HR Business Partner, Resourcing and Development, Talent and Performance Management, Internal Communication, Labor and Employee Relations and Payroll and Benefits. Before Asia Luciana developed and implemented projects in Brazil and Latin America.


Luciana joined Barclays in 2008 in Brazil and moved to Asia in July 2016.


Luciana is a Psychologist with two MBAs: Business Administration and Human Resources. Luciana is fluent in English, Spanish and Portuguese and is studying Mandarin.



Patrick Tay, Assistant Secretary-General of NTUC (National Trades Union Congress)

Patrick Tay is the Assistant Secretary-General of NTUC and Member of Parliament of West Coast GRC. He currently chairs the Government Parliamentary Committee for Manpower and co-chairs the Financial Sector Tripartite Committee with the Monetary Authority of Singapore. As Director of NTUC’s Legal Services and Strategy, he represents the Labour Movement in tripartite workgroups to review/update employment and industrial relations legislation and has been pivotal in lobbying for the many changes to manpower related laws and policies in Singapore. He is also the Executive Secretary for Banking & Financial Services Union and Singapore Manual & Mercantile Workers’ Union.  As legal adviser to NTUC-affiliated unions in Singapore, he has advised/represented numerous unions/members in complex and contentious issues, dispute resolution, conciliation and in the Industrial Arbitration Court.